<?xml version="1.0" encoding="UTF-8" ?><!-- generator=Zoho Sites --><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/"><channel><atom:link href="https://www.smartestmarketingstrategy.com/blogs/customer-service/feed" rel="self" type="application/rss+xml"/><title>Everything you need to build and realize a successful marketing plan for your business! - Blog , Customer Service</title><description>Everything you need to build and realize a successful marketing plan for your business! - Blog , Customer Service</description><link>https://www.smartestmarketingstrategy.com/blogs/customer-service</link><lastBuildDate>Sun, 17 May 2026 06:01:34 -0700</lastBuildDate><generator>http://zoho.com/sites/</generator><item><title><![CDATA[Do you react or do you respond?]]></title><link>https://www.smartestmarketingstrategy.com/blogs/post/Do-you-react-or-do-you-respond</link><description><![CDATA[<img align="left" hspace="5" src="https://www.smartestmarketingstrategy.com/shot-frightened-caucasian-male-covers-mouth-with-b1616688048666.jpeg"/>Do you react or do you respond?&nbsp; This is a great question to ask yourself every time you are face to face with a “situation.” &nbsp;&nbsp; It’s eas ]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_7QoOuYbeSmO9YYTvPDUlHQ" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_iR5-0yxcTZiuX6mrVEp0NQ" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"> [data-element-id="elm_iR5-0yxcTZiuX6mrVEp0NQ"].zprow{ border-radius:1px; } </style><div data-element-id="elm_Ip7hB1huSA-QpmgNh2cqdg" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_jh843auB9IQmvKi07XpS-g" data-element-type="button" class="zpelement zpelem-button "><style> [data-element-id="elm_jh843auB9IQmvKi07XpS-g"].zpelem-button{ border-radius:1px; } </style><div class="zpbutton-container zpbutton-align-left zpbutton-align-mobile-left zpbutton-align-tablet-left"><style type="text/css"></style><a class="zpbutton-wrapper zpbutton zpbutton-type-primary zpbutton-size-md zpbutton-style-oval " href="https://zfrmz.com/Dvp1VAeNHZTa1ZrPGHh3"><span class="zpbutton-content">Subscribe To Blog</span></a></div>
</div><div data-element-id="elm_ETIoHgs6Ts6--eXeG6YDWg" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_ETIoHgs6Ts6--eXeG6YDWg"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left zptext-align-mobile-left zptext-align-tablet-left " data-editor="true"><div><div style="line-height:1.5;"><p style="line-height:1.2;"><span style="color:inherit;"></span></p><p>Do you react or do you respond?&nbsp; This is a great question to ask yourself every time you are face to face with a “situation.”<span>&nbsp;&nbsp;</span>It’s easy to react.<span>&nbsp;&nbsp;</span>In fact, most people innately do. There is a stark difference between the two, though.<span>&nbsp;&nbsp;</span>This differential is part of a cause and &quot;affect&quot; result that plays interesting roles in both your relationships and your reputation.</p><p><br/></p><p>Let’s first start by examining the origins of both words, react and respond.<span>&nbsp;&nbsp;</span>I have been a word nerd for a long time.<span>&nbsp;&nbsp;</span>I find some remarkable epiphanies sometimes by looking back at how certain words came to be.&nbsp; <span></span>It tends to shed light that brings deeper meaning to certain words.</p></div></div></div>
</div><div data-element-id="elm_uNNUgFBZqptyWWjwJGrqnQ" data-element-type="row" class="zprow zprow-container zpalign-items-flex-start zpjustify-content-flex-start zpdefault-section zpdefault-section-bg " data-equal-column=""><style type="text/css"> [data-element-id="elm_uNNUgFBZqptyWWjwJGrqnQ"].zprow{ border-radius:1px; } </style><div data-element-id="elm_Fy8jEOnsC3cKMqQ_bakuQw" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-5 zpcol-sm-12 zpalign-self- zpdefault-section zpdefault-section-bg "><style type="text/css"> [data-element-id="elm_Fy8jEOnsC3cKMqQ_bakuQw"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_t2jv8IQan9Kz_M23m10MJg" data-element-type="image" class="zpelement zpelem-image "><style> @media (min-width: 992px) { [data-element-id="elm_t2jv8IQan9Kz_M23m10MJg"] .zpimage-container figure img { width: 445px ; height: 296.43px ; } } [data-element-id="elm_t2jv8IQan9Kz_M23m10MJg"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="size-original" data-size-mobile="size-original" data-align="center" data-tablet-image-separate="" data-mobile-image-separate="" class="zpimage-container zpimage-align-center zpimage-tablet-align-center zpimage-mobile-align-center zpimage-size-fit zpimage-tablet-fallback-fit zpimage-mobile-fallback-fit hb-lightbox " data-lightbox-options="
                type:fullscreen,
                theme:dark"><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor" role="link" tabindex="0" aria-label="Open Lightbox" style="cursor:pointer;"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/adult-man-holds-chin-looks-with-shock-camera-has-e1616687481623.jpeg" size="fit" alt="Adult man is thinking about whether he will react or respond" data-lightbox="true" style="width:100%;padding:0px;margin:0px;"/></picture></span></figure></div>
</div></div><div data-element-id="elm_X9Y1mcNqO73hU5IHYWsPEg" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-7 zpcol-sm-12 zpalign-self- zpdefault-section zpdefault-section-bg "><style type="text/css"> [data-element-id="elm_X9Y1mcNqO73hU5IHYWsPEg"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_MLduI_ueBeOTjmVBhfzpdQ" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_MLduI_ueBeOTjmVBhfzpdQ"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left zptext-align-mobile-left zptext-align-tablet-left " data-editor="true"><p><span style="color:inherit;"></span></p><p style="line-height:1.5;"><span style="font-weight:700;">React</span> is a verb.&nbsp;&nbsp; Its simple definition is: 1. To do; 2. To perform; 3. To move.<span>&nbsp; </span>Its origins date back to the 1640’s.&nbsp; React was formed using re “back” or “again” + act “do, perform, or move.”&nbsp; Similar or related words are reaction and reacted, both words of the same definition, but in different tenses.</p><p style="line-height:1.5;"><br/></p><p style="line-height:1.5;"><span style="color:inherit;"></span></p><p style="line-height:1.5;"><span style="font-weight:700;">Respond</span> is a verb.&nbsp; Its simple definition is: 1. Make answer; 2. Give reply in words.<span>&nbsp; </span>Its origins date back to the 1650’s. <span>&nbsp;</span>Respond came from the Latin word respondere which means 1. Answer to; 2. Promise in return.<span>&nbsp; </span>Respond was formed using re “back” or “again” + spondere “to pledge” or “to give assurance,” both from Latin.&nbsp; Similar or related words are correspond, correspondence, correspondent.</p><p style="line-height:1.5;"><br/></p><p style="line-height:1.5;"><span style="color:inherit;"></span></p><p style="line-height:1.5;">Looking at both words, <span style="font-weight:700;">react and respond</span>, react indicates action and movement. <span></span>Respond indicates answers, promises, pledges, giving, assurance. </p><p style="line-height:1.5;"><span style="color:inherit;"></span></p><p style="line-height:1.5;"><span style="color:inherit;"></span></p><p><span style="color:inherit;"></span></p></div>
</div></div></div><div data-element-id="elm_K3wv-G6xB1HKaU4dnJVF7g" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_K3wv-G6xB1HKaU4dnJVF7g"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left zptext-align-mobile-left zptext-align-tablet-left " data-editor="true"><p style="line-height:1.2;"><span style="color:inherit;"></span></p><p>Neither are good or bad or right or wrong.&nbsp; I am sharing this with the intent of providing perspective.&nbsp; To be fair, when face to face with a “situation,” it might well require taking action and providing answers.<span>&nbsp; </span>Perhaps some combination of the two?</p><p><br/></p><p>Depending on what situation or problem you are facing, my suggestion is to give thought first to the original question.&nbsp; Should you react or should you respond?<span>&nbsp; </span>What I find interesting about the difference between the two is that “react” seems to infer movement or action without indication of thought or care.<span>&nbsp; </span>Combine it with “respond,” and you bring into the mix answers, thinking, pledging.&nbsp; These traits are stronger trust builders.&nbsp; Those traits speak to people more with an “I’ve got your back” sentiment.&nbsp; These traits also lean largely towards resolution.<span>&nbsp; </span>So, if your “situation” requires resolution, perhaps responding is a better decision.</p></div>
</div><div data-element-id="elm_n2Lp1_x7wKDCOZJG04Hecg" data-element-type="row" class="zprow zprow-container zpalign-items-flex-start zpjustify-content-flex-start zpdefault-section zpdefault-section-bg " data-equal-column=""><style type="text/css"> [data-element-id="elm_n2Lp1_x7wKDCOZJG04Hecg"].zprow{ border-radius:1px; } </style><div data-element-id="elm_OMFaqrtQe7CX4G6OsVeAHA" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-7 zpcol-sm-12 zpalign-self- zpdefault-section zpdefault-section-bg "><style type="text/css"> [data-element-id="elm_OMFaqrtQe7CX4G6OsVeAHA"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_LJ4FUw2MZc46ImWpRgunfA" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_LJ4FUw2MZc46ImWpRgunfA"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left zptext-align-mobile-left zptext-align-tablet-left " data-editor="true"><p style="line-height:1.2;"><span style="color:inherit;"></span></p><p>When deciding if you should <span style="font-weight:700;">react or respond</span>, ask yourself about the value of the relationship you have (or could have!) with whoever it is you are going to react or respond to.<span>&nbsp; </span>Because inevitably, your decision will directly affect that relationship.</p><p><br/></p><p>A good time to self-reflect?<span>&nbsp; </span>Maybe!<span>&nbsp; </span>Think back on some of your recent situations with others.<span>&nbsp; </span>Have you reacted or have you responded?<span>&nbsp; </span>Hopefully, this view point has helped provide some valuable perspective that can be useful to you the next time you encounter a time when you will need to decide whether you should react or respond!</p></div>
</div></div><div data-element-id="elm_MTDcimL22PHlni7Dxcoz6A" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-5 zpcol-sm-12 zpalign-self- zpdefault-section zpdefault-section-bg "><style type="text/css"> [data-element-id="elm_MTDcimL22PHlni7Dxcoz6A"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_TPPWz-fXCb41878LCDAMGw" data-element-type="image" class="zpelement zpelem-image "><style> @media (min-width: 992px) { [data-element-id="elm_TPPWz-fXCb41878LCDAMGw"] .zpimage-container figure img { width: 445px ; height: 296.43px ; } } [data-element-id="elm_TPPWz-fXCb41878LCDAMGw"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="size-original" data-size-mobile="size-original" data-align="center" data-tablet-image-separate="" data-mobile-image-separate="" class="zpimage-container zpimage-align-center zpimage-tablet-align-center zpimage-mobile-align-center zpimage-size-fit zpimage-tablet-fallback-fit zpimage-mobile-fallback-fit hb-lightbox " data-lightbox-options="
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                theme:dark"><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor" role="link" tabindex="0" aria-label="Open Lightbox" style="cursor:pointer;"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/shot-frightened-caucasian-male-covers-mouth-with-b1616688048666.jpeg" size="fit" alt="Man not sure of how to react or respond" data-lightbox="true" style="width:100%;padding:0px;margin:0px;"/></picture></span></figure></div>
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</div></div></div><div data-element-id="elm_0nMzbrSMesCgx7YlAwqKJw" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_0nMzbrSMesCgx7YlAwqKJw"].zpelem-text { background-color:#ffffff; background-image:unset; border-radius:1px; } </style><div class="zptext zptext-align-left zptext-align-mobile-left zptext-align-tablet-left " data-editor="true"><p><span style="color:rgb(0, 51, 204);"><span style="font-weight:700;">&nbsp; See also:</span></span></p><ul><li><a href="https://www.smartestmarketingstrategy.com/blogs/post/Can-you-guess-who-is-worse-at-returning-calls-customers-or-contractors" title="Who is worse at returning calls? Customers or contractors? - Read this and you decide!">Who is worse at returning calls?&nbsp; Customers or contractors?&nbsp; - Read this and you decide!</a></li><li><a href="https://www.smartestmarketingstrategy.com/blogs/post/One-of-the-best-questions-from-Shark-Tank" title="One of the questions from Shark Tank">One of the best questions from Shark Tank</a></li><li><span><span style="color:inherit;font-size:15px;"><span><a href="https://www.smartestmarketingstrategy.com/blogs/post/five-awesome-free-helpful-tools-that-can-make-your-life-easier" title="Five awesome, free, helpful tools that can make your life easier!" rel="">Five awesome, free, helpful tools that can make your life easier!</a></span></span></span></li><li><a href="https://www.smartestmarketingstrategy.com/blogs/post/Do-You-Wish-More-People-Would-Visit-Your-Website" title="Do you wish more people would visit your website?">Do you wish more people would visit your website?</a><br/></li><li><span><span style="color:rgb(0, 51, 204);"><a href="/trust-verified" title="What does it mean when a business is Trust Verified?">What does it mean when a business is Trust Verified?</a></span><br/></span></li></ul><p><br/></p></div>
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<div data-element-id="elm_74r2bw4Z-oYvwAmedp_vSg" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_74r2bw4Z-oYvwAmedp_vSg"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left zptext-align-mobile-left zptext-align-tablet-left " data-editor="true"><p style="line-height:1.2;"><span style="color:inherit;"><span style="color:rgb(11, 20, 45);"><a href="https://www.smartestmarketingstrategy.com/training-resource-center"><span style="font-weight:700;">Utilize these resources</span></a></span><span style="font-size:15px;font-weight:400;text-align:left;text-indent:0px;"><span style="color:rgb(11, 20, 45);">&nbsp;to learn proven TRUST BUILDING strategies... game-changing initiatives that will set your business up for natural and routine success!&nbsp; </span><span style="color:rgb(0, 51, 204);font-weight:700;"><a href="/training-resource-center" title="Visit Resource Center" rel="">Visit Resource Center</a></span><br/></span></span></p></div>
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</div></div><div data-element-id="elm_o7RaQ8M2BmYuPeR0ABWUwA" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-4 zpcol-sm-12 zpalign-self- zpdefault-section zpdefault-section-bg "><style type="text/css"> [data-element-id="elm_o7RaQ8M2BmYuPeR0ABWUwA"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_BcytbZCi39SJwjCtFbNcsQ" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_BcytbZCi39SJwjCtFbNcsQ"] h3.zpheading{ font-size:15px; } [data-element-id="elm_BcytbZCi39SJwjCtFbNcsQ"].zpelem-heading { background-color:#CEE0F3; background-image:unset; border-radius:1px; } </style><h3
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<div data-element-id="elm_cbaR7aWrdG9ob1MgnhKfsw" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_cbaR7aWrdG9ob1MgnhKfsw"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left zptext-align-mobile-left zptext-align-tablet-left " data-editor="true"><p style="line-height:1.2;"><span style="color:rgb(11, 28, 45);"><span style="font-weight:700;"><a href="/tools-and-tips" title="Utilize the tools you may be missing!" rel="">U</a></span></span><span style="color:rgb(11, 28, 45);"><span style="font-weight:700;"><a href="/tools-and-tips" title="Utilize the tools you may be missing!" rel="">tilize the tools you may be missing!</a></span><span style="font-weight:700;"></span><span style="font-weight:700;"></span><a href="https://sitebuilder-693766486.zohositescontent.com/training-resource-center" title="Utilize these resources"><span style="font-weight:700;">&nbsp;&nbsp;</span></a> Each tool helps build trust in your company, the most important building block your customers need to choose YOU!&nbsp; <span style="font-weight:700;"><a href="/tools-and-tips" title="Check out the toolbox" rel="">Check out the toolbox</a></span> →</span></p><p style="line-height:1.2;"></p><p style="line-height:1.2;"></p><p style="line-height:1.2;"></p><p style="line-height:1.2;"></p></div>
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<div data-element-id="elm_9djMgbDyY4ZbrTH3fYUilw" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_9djMgbDyY4ZbrTH3fYUilw"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left zptext-align-mobile-left zptext-align-tablet-left " data-editor="true"><p style="line-height:1.2;"><span style="color:rgb(11, 28, 45);"><span style="font-weight:700;"><span style="color:inherit;font-size:15px;"><span style="font-weight:700;text-indent:0px;"><a href="/trust-matters-training-series" title="Join smart businesses who share the same goals " rel="">J</a><a href="/trust-matters-training-series" title="Join smart businesses who share the same goals " rel="">oin smart businesses who share the same goals</a><a href="/trust-matters-training-series" title="Join smart businesses who share the same goals " rel=""></a>~</span></span><a href="https://sitebuilder-693766486.zohositescontent.com/tools-and-tips" title="Utilize the tools you may be missing!"><span style="color:inherit;"><span style="font-size:16px;font-weight:700;text-indent:0px;"><span style="color:rgb(11, 20, 45);font-size:15px;"><span style="font-weight:400;">Increase their profits; gain more customers; achieve more successes; be better than they've ever been! </span></span></span></span></a><a href="https://sitebuilder-693766486.zohositescontent.com/tools-and-tips" title="Utilize the tools you may be missing!"><span style="color:inherit;"><span style="font-size:16px;font-weight:700;text-indent:0px;"><br/></span></span></a></span></span><span style="color:rgb(11, 28, 45);"></span></p><p style="line-height:1.2;"></p><p style="line-height:1.2;"></p></div>
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</div></div></div></div></div></div></div></div> ]]></content:encoded><pubDate>Thu, 25 Mar 2021 11:14:35 -0500</pubDate></item></channel></rss>